Frequently asked questions

Yes. We have a limited number of Express loads available each day for customers who have run out and need water urgently. You can order a 12,000 litre Big Blue load online. If they’re already sold out, please phone us on 021 223 3604 to see how we can help.

You can also fill up bottles at our community tap on Duck Creek Road. The tap is self-serve — just follow the instructions at the tap.

Enter your address on the order page. You’ll see your exact price and the next days we have space. Then pin your tank on the map, tick the driveway checklist, choose your hose length and pay. We text you when the driver sets off.

Can’t order online? Call us on 021 223 3604.

Our 12,000 Litre Big Blue Truck starts from $330, with the final price depending on distance, demand and day (weekends, public holidays and busy days add $30 per load).

To get a quote, please enter your address and follow the online booking process. www.matakanawater.co.nz/

Our Big Blue truck delivers 12,000 litres per load.

The truck is 2.6 m wide, 3.4 m high and 7.5 m long, so please check your access is big enough and cut back any overhanging trees.

Before the delivery, please make sure the driveway is clear of parked cars, the tank is safely accessible, and dogs are restrained. Your driver texts you an arrival time when they leave the yard.

Often you may think you need water, but your pump has failed, or a leak has emptied your tank. Once we arrive at your property with a load, you will be charged for it whether we can unload it into your tank or not. The onus is on you to make sure you need the water and have room in a leak-free tank to accept it. Should you find the pump is at fault, or you have a leak and can’t take the water, you must give us notice before we deliver it to you. Similarly, if rain has filled your tank after you order and before delivery, you must notify us if you don’t need the load.

Should you suddenly find you have no water from your taps, you should first check your pump is functioning, and check the level of water in your tank. If it appears you have an empty tank, but you don’t believe you have used that much water, you should make sure there is not a leak. You need to be sure you can take the water and it’s not a faulty pump or leak before you order.

Our community tap is opposite our property at 11 Duck Creek Road, Matakana Coast (NOT Stillwater). The community tap is self-serve. Online payments are available.

We deliver to Matakana, Warkworth, Omaha, Point Wells, Leigh, Whangateau, Snells Beach, Algies Bay, Sandspit, Pakiri, Tāwharanui, Kaipara Flats, Whangaripo, Mahurangi, Dome Valley and Wellsford. Enter your address on the order page to check and see your exact price. If you’re outside our area, please call us on 021 223 3604, as we may be able to arrange a special delivery further afield.

When you book online you can pay by credit or debit card (Visa or Mastercard), and your booking is confirmed straight away. Or pay by bank transfer with no payment fees: we hold your spot and confirm your booking as soon as the payment reaches us.

Ordering online helps to ensure a smooth delivery experience, as you will be able to pinpoint your tank location on Google maps. It also helps to keep our costs down, so we can continue to pass on a portion of the proceeds to local charities and community groups. Can’t order online? Call us and we can take your order and payment by phone. We prefer payment by bank transfer, but we can take cash if you ask when you order, and we’ll give you a receipt. We don’t offer discounts for cash.

Yes. When you book, choose any day we have space, up to 3 months ahead. Booking water for a tank install, repair, tank clean or pool fill? Tick the box when you book and add your contractor’s details.

Yes. We understand that life gets busy, things can change, as rain might fill your water tank unexpectedly. Once you have made an order, you can manage it from the link in your confirmation email. You can change your delivery day up to 2 times, free, until 7am on the day. If rain fills your tank, you can keep your payment for a later day, free, for up to 3 months. Or cancel any time before your driver leaves the yard, and we refund you less a $15 fee. If your driver is already on the way, call us on 021 223 3604 before they arrive and we refund 50%.

Yes. We can deliver any amount of water up to 12,000 litres per load. You must pay for a full load even if it’s only half a load that you receive because of the time and distance we have travelled. Should you be unable to take a full load in one tank, we will put more in a secondary tank or pool provided it is on the same property and next to the other tank. If you have a separate tank in another location this will cost more, as our driver will need to unload and set up the hoses and pack up the truck twice. Please select the applicable charge when ordering online for split tanks and extra hose longer than 50 metres. If we come to your property and discover we need more than 50m of hose or split loads we will let you know and send an invoice accordingly.

We carry over 100 metres of hose. 50 metres is included in the price, and longer hose costs extra.

Once we arrive on your property it will take us about 15 minutes to get the 12,000 litres into your tank.

We’re on Duck Creek Road, between Matakana, Warkworth and Mahurangi East. Our approved mineral water comes from our own aquifer beneath our family-owned land, and we deliver it in 12,000 litre loads.

Matakana Water donates $20 to the Charity if you select during the ordering process. This does not cost you any extra and is paid for by Matakana Water to support local community organisations. A list of organisations can be viewed at www.matakanawater.co.nz/charity

Matakana Water is an approved water source, and we are registered water carriers. Our systems are maintained and tested as per the regulations. We do not add any chemicals. You can learn more visiting www.matakanawater.co.nz/our-water/

When there is rain, it’s handy to know how much water actually enters your tank from collection by your roof. Matakana Water has a Rain Calculator HERE that will give you the answer! Just enter your approximate roof size in square meters, the size of your tank, and the rain you have received in millimeters and the calculator tells you how many liters has gone into your tank.

If you would like to know how much water the average household may use over time, Our Water Usage Calculator HERE will give you an idea based on average water usage per person in NZ. Just put in the time period and number of family members and it will tell you the approximate water usage.