FREQUENTLY ASKED QUESTIONS

How many millimeters of rain is required to fill my tank?

  • When there is rain, it’s handy to know how much water actually enters your tank from collection by your roof. Matakana Water has a Rain Calculator HERE that will give you the answer! Just enter your approximate roof size in square meters, the size of your tank, and the rain you have received in millimeters and the calculator tells you how many liters has gone into your tank.
  • If you would like to know how much water the average household may use over time, Our Water Usage Calculator HERE will give you an idea based on average water usage per person in NZ. Just put in the time period and number of family members and it will tell you the approximate water usage.

I have run out of water, does Matakana Water deliver same day Express loads of water? 

  • Yes, we do. We have limited Express loads of water available every day if you have run out and you need water immediately. You can select a Baby Blue Express load online. The Express loads are 6.000 Liters delivered from our small truck (Baby Blue) and are designed to get you immediate water. If they’re already sold out, please phone us to see how we can help on 021 2233 604. 
  • You can also fill up bottles at our community tap on Duck Creek Road. The tap operates on an honesty box system, just follow the instructions at the tap.

How much does a load of Matakana Waters cost?

  • Our 6,000 Litre Baby Blue Express load starts at $220, additional delivery charges may apply, depending on how far we need to travel, Sundays and public holidays.
  • To get a quote, please enter your address and follow the online booking process. www.matakanawater.co.nz/

How much water does Matakana Water deliver?

  • Our Baby Blue load delivers a minimum of 6,000 litres to your tank.

What happens if I ordered water and you deliver, but I don’t need the water?

  • Often you may think you need water, but your pump has failed, or a leak has emptied your tank. Once we arrive at your property with a load, you will be charged for it whether we can unload it into your tank or not. The onus is on you to make sure you need the water and have room in a leak-free tank to accept it. Should you find the pump is at fault, or you have a leak and can’t take the water, you must give us notice before we deliver it to you. Similarly, if rain has filled your tank after you order and before delivery, you must notify us if you don’t need the load.
  • Should you suddenly find you have no water from your taps, you should first check your pump is functioning, and check the level of water in your tank. If it appears you have an empty tank, but you don’t believe you have used that much water, you should make sure there is not a leak.  You need to be sure you can take the water and it’s not a faulty pump or leak before you order.

Where is your community tap?

  • Our community tap is opposite our property at 11 Duck Creek Road, Matakana. The community tap operates on an honesty box system. Online payments are available.

What areas does Matakana Water deliver to?

  •  The delivery distance is to all clients within 100km radius of our base. If you are outside our area, you will not be able to progress to the ‘Shop’ page to see the products available. We try to keep our carbon footprint as low as possible, in part by keeping our delivery circle tight. We may be able to deliver further if you ring us for a quote.

How do I order?

  • On the home page of the website, enter your delivery address. Google will recognise valid addresses. Select your address from the Google drop-down. If you are within our delivery area, you gain access to the ordering process. If you are outside our delivery area, you can call us on 0212233604 and we may be able to quote you on a special delivery.
  • Once your address is selected, pressing ‘Next” will take you to the products (Shop) page. There you can select a 6,000L Baby Blue load. If you order before 3pm the delivery is same day. If you order after 3pm, delivery is the following day. You can choose as many loads as the product says is available.
  • You will then be taken to the ‘Your Details” page. Here you follow the prompts and answer the relevant questions.
  • Once you complete the questions on the ‘Your Details’ page, you will be taken to the PayStation Payment Portal, where you activate the order by payment with your Credit/Debit card. Should any issues arise during the process, call us and we can help you.
  • NOTE: Under rare occasions, Baby Blue may be out of stock. If this is the case, if you check the following day, it may be in stock

How do I pay?

  • Once you have selected a load and filled out the details page online, you will come to a payment portal. We accept Visa, Mastercard Credit/Debit Cards.

Can I pay on the phone or with cash?

  • Ordering online helps to ensure a smooth delivery experience, as you will be able to pinpoint your tank location on Google maps. It also helps to keep our costs down, so we can continue to pass on a portion of the proceeds to local charities and community groups. Should you be unable to order online, we can take your order and payment by phone, or you can make a special request to pay cash on delivery and we will issue a receipt. We do not offer discounts on cash.

Does Matakana Water offer future Bookings?

  • No, we do not allow future dates to be chosen. Your order will de delivered on the day, or on the following day if ordered after 5pm. Should you have a tank clean or similar at a future time, ring us and we will see if we can assist.

Can I cancel the delivery and get a refund?

  • Yes. We understand that life gets busy, things can change, as rain might fill your water tank unexpectedly. Once you have made an order, should you not need it that day or the following day, we will give a refund to the card you ordered with. We don’t allow postponement to a future time.

I only need half a load; can I get a part load and give the rest to my neighbour?

  • We can deliver any amount of water up to 6,000 litres per load. You must pay for a full load even if it’s only half a load that you receive because of the time and distance we have travelled. Should you be unable to take a full load in one tank, we will put more in a secondary tank or pool provided it is on the same property and next to the other tank. If you have a separate tank in another location this will cost more, as our driver will need to unload and set up the hoses and pack up the truck twice. Please ask for a quote for a split load in various locations.

How far can the hoses reach?

  • We carry over 100 metres of hose.

How long does it take to put a load of Matakana Water in out tank?

  • Once we arrive on your property it will take us about 8 minutes to get the 6,000 liters into your tank.

Where is Matakana Water located and where does Matakana Water come from?

  • We are located on Duck Creek Road centered between Matakana, Warkworth and Mahurangi East. We source our own approved mineral water from an aquifer beneath our family-owned land. Jasmine and Nick own Matakana Water. Richard manages Matakana Water. We have various drivers, Nick and his brother Jarred, Simon, Steven, Mark and Steph. We currently have 1 water truck, delivering  6,000 litrers of water.

Who pays for the $20 donation to charity

  • Matakana Water donates $20 to the Charity that you select during the ordering process. This does not cost you any extra and is paid for by Matakana Water to support local community organisations. A list of organisations can be viewed at www.matakanawater.co.nz/charity

Is Matakana Water registered and approved for drinking?

  • Matakana Water is an approved water source, and we are registered water carriers. Our systems are maintained and tested as per the regulations. We do not add any chemicals.  You can learn more visiting   www.matakanawater.co.nz/our-water/